Refund policy

Kwali Greens me aapka swagat hai. Hum apne customers ko best quality Natural & Authentic spices / tea products provide karte hain. Agar kisi reason se aapko product me issue aata hai, to aap hamare Return/Refund process follow kar sakte hain.

1) Return Eligibility (Return kab accept hoga?)

Return tabhi accept kiya jayega jab:

• Product damage / leaked / broken condition me aaya ho

• Wrong product deliver hua ho

• Product expired ho ya manufacturing defect ho

✅ Return request delivery ke 48 hours ke andar raise karna mandatory hai.

2) Non-Returnable Items

Ye products return/refund ke liye eligible nahi honge:

• Opened / used products

• Customer ki galti se damage hua product

• Taste preference ya personal choice ke basis par return

• Return request 48 hours ke baad

3) Return Process

Return request ke liye:

• Order ID + product image/video + issue description share karein

• WhatsApp/Call: +91 9625720395

✅ Verification ke baad return approved hoga.

4) Refund Policy

Refund tab issue hota hai:

• Return approved hone ke baad

• Product inspection hone ke baad

Refund timing:

• 5–7 business days ke andar refund process ho jayega

• Payment original mode me refund hoga (UPI/Card/Netbanking).

5) Replacement

Agar stock available hoga to hum aapko replacement bhi provide kar sakte hain.

6) Contact

For Return/Refund support:
📞 9625720395
🏢 Kwali Greens